FAQ

Assessments

How do I check my HOA Account balance?

There is currently no portal for owners to check their balance. Please contact the Business Office at 540-659-3050 or email Member Services using the Contact Form on the website.
How do I pay my assessments?

Click Pay

ClickPay is our preferred way of accepting owner payments. We invite you to make individual or automatic payments online through ClickPay from your smartphone, tablet, or other media device. Payments can be made by e-check (ACH) now for FREE or by all major credit cards for a fee. Get started by creating your account here

If using ClickPay, please allow at least 2 business days for the AHPOA to receive eCheck payments and 7 business days to receive Credit/Debit card payments. Payments are not considered received until received in the Business office from ClickPay.

For help getting started, visit www.ClickPay.com/GetHelp or call 1.888.354.0135.

In-Office

Payments can be made in-person at the AHPOA business office by check or money order. Payments placed in the dropbox outside of the office after 5 p.m. on the assessment deadline will incur a late fee.
When are my assessments due?

Assessments can be paid either in full at the beginning of the fiscal year, or in twelve monthly installments. The fiscal year runs April 1 through March 31, and the annual assessment is due April 1. Monthly assessments are due on the first day of each month, April through March.

Any assessment received after the tenth of the month will incur a $50 late fee.

Code Compliance

I received a code violation, what do I do now?

It's best to contact the Code Violation Officer directly with your intentions on abating the violation. You can do so by sending an email to cvo@aquiaharbour.org.

Community Access

How do I arrange for my guests to visit me?

Your guest name should be inputted in our visitor management system, Gate Sentry. The gate guard will refer to the system to permit your guests entry into the community.

In order to obtain access to your profile, please contact memberservices@aquiaharbour.org for login & password.
Where is the back gate located?

To ENTER the community through the back gate, use the address: 800 Decatur Road.

To EXIT the community through the back gate, use the address: 3242 Titanic Drive

Trash, Recycling & Yard Waste

How do I arrange for a bulk pick-up?

Any special pick-ups for the removal of white goods, such as stoves, washing machines, refrigerators, furniture etc., or any refuse not considered normal household trash shall be the responsibility of the homeowner to call in and arrange with County Waste for a fee.
My trash or yard waste was missed - what do I do?

Missed pick-ups should be called in to the AHPOA business office by 9:30 am on Wednesday – (540) 659-3050.
What materials can be accepted?
ALL SINGLE STREAM RECYCLABLES ARE ACCEPTED - Materials Accepted:
- Glass food and beverage containers: brown, clear, or green
- Ferrous (Iron) cans
- PET plastic containers with the symbol #1: narrow neck containers only
- HDPE natural plastic containers with the symbol #2: narrow neck containers only (milk and water bottles)
- HDPE pigmented plastic containers with the symbol #2: narrow neck containers only (detergent, shampoo, bleach bottles, etc. without caps)
- Plastics with symbols #3, #4, #5, #6, #7: narrow and screw top containers
- Newsprint
- Old corrugated cardboard
- Magazines
- Catalogs
- Cereal boxes
- Telephone books
- Printer paper
- Copier paper
- Mail
- All other office paper without wax liners
When is trash & recycling picked up?

Recycling and Yard Waste – Monday
Trash – Tuesday