FAQ

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Assessments
  • chevron_rightWhat do my dues pay for?
    Assessment dues support the operation and maintenance of the community, including: 
    • Roads and grounds maintenance 
    • Facility and amenity upkeep 
    • Administrative services 
    • Security and gate operations 
    • Community events  
    • Reserve funding for future repairs and replacements 
  • chevron_rightWhy did dues increase this year?
    The FY27 budget reflects rising operational costs, increased insurance premiums, and the need to strengthen reserve funding for long-term infrastructure replacement. The annual $60 surcharge was also eliminated, which shifted more costs into the monthly assessment. 
  • chevron_rightHow do I check my HOA Account balance?
    AHPOA members can access their account through the Vantaca members portal at https://portal.aquiaharbour.org/Home_v2/Login or by contacting the Business Office either by phone at 540-659-3050 or emailing Member Services using the Contact Form at https://www.aquiaharbour.org/contact-us/ 
  • chevron_rightHow do I pay my assessments? (Updated)
    Vantaca Online Members Portal
     
    Vantaca is our preferred way of accepting owner payments. We no longer accept payments made through ClickPay. Members can access their Vantaca portal at https://portal.aquiaharbour.org/public?modal=login Members can use the portal to pay by credit card, e-check and autodraft.
     
     
    In-Office
    Payments can be made in-person at the AHPOA business office by cash, check or money order. Payments placed in the dropbox outside of the office after 5 p.m. on the assessment deadline will incur a late fee.
     
    All credit card payments whether through Vantaca or through the business office will incur a 4.00% processing fee.
  • chevron_rightWhen are my assessments due?
    Assessments can be paid either in full at the beginning of the fiscal year, or in twelve monthly installments. The fiscal year runs April 1 through March 31, and the annual assessment is due April 1. Monthly assessments are due on the first day of each month, April through March. 
     
    Any assessment received after the tenth of the month will incur a $50 late fee.
Business Office
  • chevron_rightWhat are your hours?
    The business office is normally open:

    Monday: 12 p.m. to 5 p.m.
    Tuesday - Friday: 9 a.m. to 5 p.m.
     
    The office is closed on all federal holidays. Please check the website calendar for additional closings: https://www.aquiaharbour.org/calendar/
Code Compliance
Community Access
  • chevron_rightHow do I arrange for my guests to visit me?
    Your guest name should be inputted in our visitor management system, Gate Sentry. The gate guard will refer to the system to permit your guests entry into the community. 
     
    In order to obtain access to your profile, please contact memberservices@aquiaharbour.org for login & password.
     
  • chevron_rightWhere is the back gate located?
    To ENTER the community through the back gate, use the address: 800 Decatur Road.
     
    To EXIT the community through the back gate, use the address: 3242 Titanic Drive
Miscellaneous
  • chevron_rightWhat if my mailbox is damaged during snow removal?
    Generally, individual mailboxes are considered the personal property and responsibility of each lot owner. Damage that occurs as a result of normal snow removal operations, including snow accumulation or snow displacement, is considered incidental and not the result of negligence. As such, the Association is not responsible for repair or replacement in these circumstances.
     
    That said, if you believe your mailbox was damaged as a result of a direct impact from Association staff or equipment, we are happy to review the matter. Please submit any supporting documentation, such as photographs or videos, so the situation can be evaluated further. Once received, we will review the information and follow up accordingly.
Newsletters and Alerts
Trash, Recycling & Yard Waste
  • chevron_rightHow do I arrange for a bulk pick-up?
    Any special pick-ups for the removal of white goods, such as stoves, washing machines, refrigerators, furniture etc., or any refuse not considered normal household trash shall be the responsibility of the homeowner to call in and arrange with GFL for a fee - 540-899-7722.
  • chevron_rightMy trash or yard waste was missed - what do I do?
    Missed pick-ups should be called in to the AHPOA business office by 9:30 am on Wednesday – (540) 659-3050.
  • chevron_rightWhat materials can be accepted?
    ALL SINGLE STREAM RECYCLABLES ARE ACCEPTED - Materials Accepted:
    • Glass food and beverage containers: brown, clear, or green
    • Ferrous (Iron) cans
    • PET plastic containers with the symbol #1: narrow neck containers only
    • HDPE natural plastic containers with the symbol #2: narrow neck containers only (milk and water bottles)
    • HDPE pigmented plastic containers with the symbol #2: narrow neck containers only (detergent, shampoo, bleach bottles, etc. without caps)
    • Plastics with symbols #3, #4, #5, #6, #7: narrow and screw top containers
    • Newsprint
    • Old corrugated cardboard
    • Magazines
    • Catalogs
    • Cereal boxes
    • Telephone books
    • Printer paper
    • Copier paper
    • Mail
    • All other office paper without wax liners
  • chevron_rightWhen is recycling, trash & yard waste picked up?
    Recycling and Yard Waste – Monday
    Trash – Tuesday